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FAQ

How's this made?   

Our waterproof concrete is hand cast in small batch and reinforced with steel for extra strength. Each piece is hand-sanded and finished with additional waterproof sealer. We apply copper, silver, or gold leaf epoxy pigment for a minimal and contemporary look. Each piece of concrete is truly unique with its own unpredictable pattern and bubbles. We also love the contrast between rough concrete and polished metallic finish. They are perfect as gender-neutral gifts and lovely for all ages.

 

 

How can I take care of this beautiful thing?     

As concrete is a natural material, limited exposure to water is recommended. Concrete continues to cure and age as time passed. Its texture and color will change as it ages through wear just like leather does. For the newest and longest lasting look, it is advised to be gentle while wearing. Avoid scratching or scrubbing the surface as it may remove the waterproof sealer. If necessary, clean the concrete with soft cloth and warm water. The metals we use a precious and delicate so for the newest and longest lasting look, it is advised to be gentle while wearing.

 


 

 

Isn't concrete heavy???     

Not ours! Our unique special concrete mixture is extremely light. Our earrings generally weigh .2 -.45 grams. In other words, they weigh the same as other earrings that are similar sizes. You will not notice the difference in weight, and probably won't even feel them!

 

 

Will it turn my ears/skin green/itchy?  Nope! We too suffer from sensitive skin, and hate finding a pair of beautiful earrings, just to get an infection. So, we decided that we wanted to only provide our customers with the best materials so they can have happy ears and skin. All of our earrings are made with hypoallergenic materials. If you are sensitive to certain metals, please consult your doctor for the most suitable metals for your skin before purchasing.

 

Shipping & Returns

RETURNS 
If for any reason you feel that our product is not right for you, we gladly accept return!
We accept return of unused/unworn/unsoiled items from our shop within 14 days of delivery.
Steps:
1. Contact us to let us know that you are returning items and we will give you a return address. 
2. Take the items to your local post office/FedEx/UPS and send us the tracking info.* This will help us monitor the delivery of your return package and make sure it's not being lost somewhere!
3. Get your money back :)
*Customers are responsible for return postage.
**All sales are final on Custom & Made-to-Order items, items with special designs, and items that were worn

DAMAGED ITEMS
We try our best to pack your items nicely to prevent any unfortunate event during shipment. If your items are damaged during shipment, please contact us immediately and we will do whatever it takes to make it right for you. :) In order to claim coverage with shipping company and provide you a full refund, we need the following items from you:
1. Photo of damaged box with address label side up
2. Photo of damaged items 
3. additional photo of damaged area as needed

REFUND
Item must be returned in its original condition with packaging. Buyer is responsible for any loss in value of the item. Shipping fee is non-refundable.

EXCHANGE
Simply following the steps in RETURN section. 
If you are exchanging for item of the same price, we will send a new item to you without involving any transaction hassles. 
If the new item is lesser in value, we will refund you the difference.
If the new item is higher in value, simply return the item and purchase the new item. Always free shipping when you purchase a new item!